sundries - #ashtag, celiac, doctor who
- to agree to go check and then never return to the table
- to send a different waiter over to point at it and say it's cheese (I'm Sicilian, fuck you)
- to suggest I try it when I say it's not cheese after I've already informed you I have a severe allergy (excuse me, would you like me to need to be hospitalized)
- to leave it on the bill
- to grudgingly take it off the bill and then say it was just chicken and mushrooms -- if that were true (and I really, REALLY don't think it was) why couldn't we have least gotten that answer at the beginning?
Pretty much every meal we've had here has ranged form good to spectacular and I did not need this shit while stranded here because of a volcano. It was extremely upsetting, and made me doubt the legitimacy of my concern. Because they are the restaurant, they must be right. Who am I to not believe them? But there was NO WAY, that food wasn't potentially dangerous, especially after I was lied to whether it was bread or not. It really shook me.
no subject
Customer service in the UK is occasionally brilliant, but generally pretty horrible. The customer is definitely not always right. "Computer says no."