Okay, the friend gave me permission to repost a comment she made on Facebook. This is open to discussion. I ask that people just be kind. She's a human being, too.
"I think almost everyone, in almost every job, can always benefit from more training, more discipline, and more professionalism. In every job there are bad apples. And I also know for a fact that one bad experience can cancel out and be remembered better than 10 good/great experiences. Since bad experiences are the ones most often shared with other people, it leads to a general negative image, which means that people come expecting the worst, are sometimes predisposed to see nothing good, and even sometimes more problematic because of it. And the press loves to highlight and spread the gospel of negativity. A passenger wakes up late, the taxi's slow or there's traffic, the ticket counter has a long line, and maybe for some reason they're on standby without a real ticket. They go to security to find it's a bank time and the line is long, time's running short and for some reason we need to check their bag... the airport is full of stressed people and we stand in the way of getting to the plane and tell people 'no' alot- that rarely goes over well anywhere, much less when there's already stress in play. I'm technically not allowed to answer, since I'm not an official spokesperson. Everything I've stated are things that I'm allowed to say on the checkpoint in the course of my job and some are *my* personal impressions- such as in my first post. I will say that we are trained and tested throughout the year. Heck, our pay depends on our performance - we're not on the GS scale that other government agencies are. Alot of my coworker are former (or active reservist) military, former police officers, and other professions that lend their own training to ours. Yes, there are many that come from other backgrounds that aren't nearly as impressive, but hey, I'm from retail."
no subject
"I think almost everyone, in almost every job, can always benefit from more training, more discipline, and more professionalism. In every job there are bad apples. And I also know for a fact that one bad experience can cancel out and be remembered better than 10 good/great experiences. Since bad experiences are the ones most often shared with other people, it leads to a general negative image, which means that people come expecting the worst, are sometimes predisposed to see nothing good, and even sometimes more problematic because of it. And the press loves to highlight and spread the gospel of negativity.
A passenger wakes up late, the taxi's slow or there's traffic, the ticket counter has a long line, and maybe for some reason they're on standby without a real ticket. They go to security to find it's a bank time and the line is long, time's running short and for some reason we need to check their bag... the airport is full of stressed people and we stand in the way of getting to the plane and tell people 'no' alot- that rarely goes over well anywhere, much less when there's already stress in play.
I'm technically not allowed to answer, since I'm not an official spokesperson. Everything I've stated are things that I'm allowed to say on the checkpoint in the course of my job and some are *my* personal impressions- such as in my first post. I will say that we are trained and tested throughout the year. Heck, our pay depends on our performance - we're not on the GS scale that other government agencies are.
Alot of my coworker are former (or active reservist) military, former police officers, and other professions that lend their own training to ours. Yes, there are many that come from other backgrounds that aren't nearly as impressive, but hey, I'm from retail."