rm ([personal profile] rm) wrote2006-08-11 10:56 am

computer stuff

Okay, today I am prepared to do what must be done. Plan 1: Get this thing fixed.

Here's the deal. I boot and I get this error message:

STOP KMODE_EXCEPTION_NOT_HANDLED

If this is the first time you've seen this Stop error screen, restart the computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press f8 to select Advanced Startup Options, and then select SAfe MOde.

Refer to your Getting Started manual for more information on troubleshooting Stop errors.



Okay, I've gotten this screen more than once.
I have not recently installed any new hardware.
While F8 works, booting into and of the versions of Safe Mode or "Last Known Good Configuration" results in the same error.
I do not have a system disk or a working CD drive.

What do I do or need to ask someone who is more current with this sort of stuff than I am to do?

[identity profile] rahalia-cat.livejournal.com 2006-08-11 03:11 pm (UTC)(link)
I don't suppose Windows Update ran shortly before you got this error, did it? I'm finding one of two issues regarding that error message online. One happens after a certain Windows Update is installed on a Windows 2000 machine, the other has a longer error message, ending in KMODE_EXCEPTION_NOT_HANDLED in Win32k.sys and is caused by a virus.

[identity profile] rm.livejournal.com 2006-08-11 03:12 pm (UTC)(link)
Nope. I just had my machine on all day, as I so, the net connection was frozen, I rebooted and boom!

[identity profile] rahalia-cat.livejournal.com 2006-08-11 03:16 pm (UTC)(link)
Ugh. I just wondered if you had Windows Update configured to run automatically that's what might have happened.

The link given in the first comment was the KMODE_EXCEPTION_NOT_HANDLED in Win32k.sys one that I found. The dodgy update link solution is here:

http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B898114

Someone asked the same question as you (they had an XP install disc and a working drive, though) and was given a walkthrough on this forum:

http://www.vmware.com/community/message.jspa?messageID=372379

It might be worth registering and asking if there's any way to fix this without a working drive etc.

[identity profile] delchi.livejournal.com 2006-08-11 04:03 pm (UTC)(link)
There really isin't a way to fix it w/out a working CD rom drive - Kernel exceptions are tricky buggers. The most likely culprit given what I know so far is a corrupted system file, which can be caused by any number of untild virii / worms / or various system failures ( old/bad HD ..etc..etc.. )