(no subject)
Nov. 2nd, 2006 11:39 amI just had the weirdest experience with Time Warner cable.
I call to pay my bill. As the woman is taking my phone number she starts laughing uproariously, apparently at some joke in the office, and in the process, gets my phone number wrong. We get that sorted out, and she explains my payment options. I tell her which I wold like to do, but note that I am not sure that I can do that because I don't have my account number with me. she says that she can't understand what I'm saying conceptually and starts speaking to me like a toddler. I repeat, she gets it, and then goes on, agrssively and defensively to explain what I had done wrong in communicating that made it impossible for her to understand what I had wanted. I then state that all of this is clearly too complicated because she and I (I included myself in the problem!) weren't communicating well, so I'd be happier to just do the easier option.
Then the woman starts yelling at me, screaming that I don't need to raise my voice, and then transfers me to someone else, putting me, again, all the way at the back of the queue.
It was really horrifying and upsetting, because I was very polite and have NO IDEA what happened.
I call to pay my bill. As the woman is taking my phone number she starts laughing uproariously, apparently at some joke in the office, and in the process, gets my phone number wrong. We get that sorted out, and she explains my payment options. I tell her which I wold like to do, but note that I am not sure that I can do that because I don't have my account number with me. she says that she can't understand what I'm saying conceptually and starts speaking to me like a toddler. I repeat, she gets it, and then goes on, agrssively and defensively to explain what I had done wrong in communicating that made it impossible for her to understand what I had wanted. I then state that all of this is clearly too complicated because she and I (I included myself in the problem!) weren't communicating well, so I'd be happier to just do the easier option.
Then the woman starts yelling at me, screaming that I don't need to raise my voice, and then transfers me to someone else, putting me, again, all the way at the back of the queue.
It was really horrifying and upsetting, because I was very polite and have NO IDEA what happened.