(no subject)

[rm]

I just had the weirdest experience with Time Warner cable.

I call to pay my bill. As the woman is taking my phone number she starts laughing uproariously, apparently at some joke in the office, and in the process, gets my phone number wrong. We get that sorted out, and she explains my payment options. I tell her which I wold like to do, but note that I am not sure that I can do that because I don't have my account number with me. she says that she can't understand what I'm saying conceptually and starts speaking to me like a toddler. I repeat, she gets it, and then goes on, agrssively and defensively to explain what I had done wrong in communicating that made it impossible for her to understand what I had wanted. I then state that all of this is clearly too complicated because she and I (I included myself in the problem!) weren't communicating well, so I'd be happier to just do the easier option.

Then the woman starts yelling at me, screaming that I don't need to raise my voice, and then transfers me to someone else, putting me, again, all the way at the back of the queue.

It was really horrifying and upsetting, because I was very polite and have NO IDEA what happened.

Comments

[schmidtybooger.livejournal.com]

Everytime I've called Time Warner I've gotten HORRIBLE customer service. I'm not sure if they only hire obnoxious people with a penchant for yelling or if the job just sucks so much that their employees turn out that way, but I've never had an even remotely pleasurable experience. Feckers.

[orobouros.livejournal.com]

back when I was on the phones for CompuServe, we had a phone rep who would just go ballistic on practically every third caller for no apparent reason. I was her supervisor for a while, and eventually fired her.

I wonder if she's working for TimeWarner now.

[winterknight.livejournal.com]

i'd make a complaint with the exact time and date of your call, and the department, and make it a GOOD complaint. be pissed. :p that kind of thing drives me insane.

[kathrynrose.livejournal.com]

I agree. Include in the complaint the number you dialed and the number you were calling from. They may be able to pull the call if it was "recorded for quality assurance."

[lllvis.livejournal.com]

hopefully calls are recorded, it would not be uncommon for that to happen, but sounds like she was putting on a show for someone else on her side of things.

Wanna really get their knickers in a twist? Ask where they are located (where THEY are located, not a payment center) so that you can drop off your payment and verify your information right there. They freak out over that kind of stuff.

[sola.livejournal.com]

The only explanation i have is that the laughter caused her to have a micro-stroke. Seriously, that's the only thing i can think of.


Def. make a complaint, though, Working in a call center is like herding free-range soylent green, but there's no excuse for treating a polite customer like that.

[fleur.livejournal.com]

Working in a call center is like herding free-range soylent green = xtreem snort.

Customer Service

[fraternovaeres.livejournal.com]