more of the same
Nov. 4th, 2003 07:56 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
rmI get to face Citibank again this afternoon. As you might imagine, I'm thrilled. I just want them to have a clear cut answer for me, and next steps I need to take (if any) to get what I want.
What I definitely don't want is the hours of agony I endured yesterday. I feel like they have me by my metaphorical balls, in that were I to complain to the company on any level about the situation, they would feel even less urgency about the entire thing.
At this point, I know the following:
1. Citibank claims to have not received a check despoit that they confirmed yesterday their records show.
2. They suspect, and will confirm today that the check was not paid by the other bank to them, and hence they took the money from my account.
3. The payer of the check has however had the money taken from her account.
4. Citibank swears they never take so long to remove payment from someone in a case like this.
5. Citibank did not notate why they took $500 out of my account -- it's a "miscellaneous debit correction."
6. Citibank maintains that because they don't know why they took the money, I can't prove they made a mistake -- in other words, they are correct until proven otherwise, and I can't prove otherwise until they give me a reason for an action they don't know the reason of.
7. I brought copies of the clearly paid checks that I obtained from the payers involved -- these were greeted with suspicion and confusion by Citibank workers. Whenever I tried to clarify the situation, I was asked to be quiet if I wanted assistance.
8. All of this involves a check from my mother which was a gift, and it's causing a lot of emotional drama, as you might imagine.
9. On the plus side, there are four people in the branch (including its manager) and many more on the phone working on the case.
10. I am so frustrated and distraught.
What I definitely don't want is the hours of agony I endured yesterday. I feel like they have me by my metaphorical balls, in that were I to complain to the company on any level about the situation, they would feel even less urgency about the entire thing.
At this point, I know the following:
1. Citibank claims to have not received a check despoit that they confirmed yesterday their records show.
2. They suspect, and will confirm today that the check was not paid by the other bank to them, and hence they took the money from my account.
3. The payer of the check has however had the money taken from her account.
4. Citibank swears they never take so long to remove payment from someone in a case like this.
5. Citibank did not notate why they took $500 out of my account -- it's a "miscellaneous debit correction."
6. Citibank maintains that because they don't know why they took the money, I can't prove they made a mistake -- in other words, they are correct until proven otherwise, and I can't prove otherwise until they give me a reason for an action they don't know the reason of.
7. I brought copies of the clearly paid checks that I obtained from the payers involved -- these were greeted with suspicion and confusion by Citibank workers. Whenever I tried to clarify the situation, I was asked to be quiet if I wanted assistance.
8. All of this involves a check from my mother which was a gift, and it's causing a lot of emotional drama, as you might imagine.
9. On the plus side, there are four people in the branch (including its manager) and many more on the phone working on the case.
10. I am so frustrated and distraught.
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no subject
Date: 2003-11-04 06:20 am (UTC)no subject
Date: 2003-11-04 06:32 am (UTC)no subject
Date: 2003-11-04 07:37 am (UTC)no subject
Date: 2003-11-04 08:23 am (UTC)or have you tried threatening that to them already?
Citibank should burn!
Date: 2003-11-04 10:50 am (UTC)no subject
Date: 2003-11-04 11:23 am (UTC)