airline opinion

[rm]

Frontier Airlines -- yay or nay?

Are they on time?
Is their customer service tolerable if shit goes wrong?
How onerous is the stopping in Wisconsin on the way to the West Coast?
Newer planes or other airlines' cast-offs repainted? (um, yeah, I care -- it has to do with the pressurization and my sinuses; newer planes mean less in-flight pain for me).

It's like a $200 difference on a trip for Patty and I, so I care, but if it's going to be hell, I'll just spend the money (I won't, for example, fly Spirit for cost savings).

Comments

[teaotter.livejournal.com]

I flew them for the first time recently from the East Coast to the West Coast. The seats were comfortable, fairly roomy, and the planes were fairly new, I think. They had the in-seat tv-things that I've been seeing lately, at least.

I don't know about the off-flight customer service (nothing went wrong on my flights personally).

They gave AJ free cheese curds, since it was the only thing on their in-flight menu that was likely to be gluten-free, once zie explained. And they handled a seating problem on one of my flights (not mine) easily and in a friendly manner. So their in-flight service was excellent, from my limited experience.

[amberite.livejournal.com]

Seconded - I'm quite happy with the airline.

The way the free cheese curds happened was this: I was going to buy cheese curds, but they were out of them once they got to me. I told them I wished they'd have taken "allergy holds" on their food items because I couldn't eat any other savory food items they were selling, and said that, while it was no humongous crisis, I was rather sad and would have liked some protein.

They managed to dig a packet of cheese curds out of some secret frozen cache and gave them to me for free even though I offered to pay. Total win.