BestBuy.com has the most evil customer service ever, and are really, really fucking up my day. After my audition tonight I'm going to have to spend 2 - 4 hours running back and forth across town to get a package shipped for one of my clients, because the ASSHOLES at BestBuy:
- have a phone menu system that when you try to speak to an operator says, "please call back when you are no longer having problems" and HANGS UP ON YOU.
- have customer service people who cannot locate the address of the return center.
- have customer service people who yell when I actually really politely ask them to spell a location I can't understand due to the intersection of their accent and my cellphone (I told them it was all my fault and I was hard of hearing to get them to ever moderately cooperate, but you have to understand the first time they spelled out "county" without doing the C-as-in-cat thing, I got "Toungui")
- have customer service people who, after all this, it turns out have provided an address that doesn't actually exist.
I've sent them a really nasty letter. I'm seething, and I'm miserable that a night of much needed rest is now denied to me. I want to cry, stamp my feet and be rescued or absolved or SOMETHING. But no. Now I have to pretend it never happened, learn a monologue in hour, nail an audition, go home, call my client, and then run uptown, before running back downtown, and very possibly having to make that round trip one more time. Which means my day might now end at 2am. I am so so so so angry.
And I'm trying to be zen about it, but like, what the fuck is the inspiration for that? There is nothing and no one who lives in my head that is capable of dealing with this level of utterly assanine bureaucratic bullshit. Actually, no, I take that back... there is no one and nothing in my head capable of dealing with it gracefully.
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