fuck BestBuy

[rm]

BestBuy.com has the most evil customer service ever, and are really, really fucking up my day. After my audition tonight I'm going to have to spend 2 - 4 hours running back and forth across town to get a package shipped for one of my clients, because the ASSHOLES at BestBuy:

- have a phone menu system that when you try to speak to an operator says, "please call back when you are no longer having problems" and HANGS UP ON YOU.
- have customer service people who cannot locate the address of the return center.
- have customer service people who yell when I actually really politely ask them to spell a location I can't understand due to the intersection of their accent and my cellphone (I told them it was all my fault and I was hard of hearing to get them to ever moderately cooperate, but you have to understand the first time they spelled out "county" without doing the C-as-in-cat thing, I got "Toungui")
- have customer service people who, after all this, it turns out have provided an address that doesn't actually exist.

I've sent them a really nasty letter. I'm seething, and I'm miserable that a night of much needed rest is now denied to me. I want to cry, stamp my feet and be rescued or absolved or SOMETHING. But no. Now I have to pretend it never happened, learn a monologue in hour, nail an audition, go home, call my client, and then run uptown, before running back downtown, and very possibly having to make that round trip one more time. Which means my day might now end at 2am. I am so so so so angry.

And I'm trying to be zen about it, but like, what the fuck is the inspiration for that? There is nothing and no one who lives in my head that is capable of dealing with this level of utterly assanine bureaucratic bullshit. Actually, no, I take that back... there is no one and nothing in my head capable of dealing with it gracefully.

Comments

[hangedwoman.livejournal.com]

I have decided that Best Buy is evil, period. Whenever I've tried to shop there for electronics, nothing decent and midline is ever in stock. It's always the crap or the way too much money for what you're getting.

[fleur.livejournal.com]

How did you get this to cut without showing a cut?

And yes, they are utter crap for service. I recall their website being inscrutible at best and complete shit the majority of the time.

[rm.livejournal.com]

I didn't... I was editing while you responded I think.

[fleur.livejournal.com]

Oh! :) Here I thought you were privy to some fun sassy feature I knew nothing about.

[graene.livejournal.com]

Wait. You can't just take the problem merchandise + receipt into any Best Buy and return it? 'cause that's for damn sure what we do here. And if they even look like blinking we just give them the "I'm willing to make a scene" look, and it's "what else can we do for you?" I am absolutely baffled that they are making you jump thru these hoops.

- yes, it's been two years since I've gone near bestbuy.com, but this is true of all chain stores with on-line sites I've ever had to deal with.

[rm.livejournal.com]

This is a 73 lb air conditioner.
I do not drive or possess a male.

[graene.livejournal.com]

*blink* It didn't come with a return label in case of a problem??? Add to the nasty letter.

Also, I know you are having trouble using it yourself, but please stop sending me the unused sleep. Twelve hours a day is realy starting to seem excessive.

[delchi.livejournal.com]

I do not drive or possess a male.

I am on my ass laughing at the though of you saying that out loud.

[hightekvagabond.livejournal.com]

I'll throw eggs at thier main campus for you next time I drive by it :P

[annablume.livejournal.com]

There's a special place in hell for Best Buy. I'm sorry you're stuck dealing with them.